Last updated: September 2026
Who we are
Bright House Cleaning Services is a residential and commercial cleaning business serving Metro Vancouver, British Columbia. You can reach us at brighthouse.csc@gmail.com or (778) 867-7889.
What we collect
When you request a quote through our website, we collect the information you choose to provide:
- Your name, email address, and phone number
- Your preferred contact method
- The service you’re interested in, property type, city, and number of bedrooms and bathrooms
- Your preferred frequency and service date
- Any message or special priorities you share with us
We do not ask for payment details, identification numbers, or other sensitive information through this website. Please don’t include door codes, alarm codes, or similar details in the form.
If you contact us by phone, email, or WhatsApp, we receive the information you share in that conversation.
How we use it
- To respond to your enquiry and prepare a personalized quote
- To schedule and provide the cleaning services you request
- To follow up about your service, including our 5-Star Promise
We do not sell, rent, or trade your personal information, and we do not use it for unrelated marketing.
How it’s stored
Quote requests submitted on this website are processed by our website hosting provider, Netlify, and delivered to us by email. Messages you send by WhatsApp, email, or social media are handled by those services under their own privacy policies. We keep your information only as long as needed to respond to you and provide our services, or as required by law.
Cookies and analytics
This website does not use advertising cookies or tracking pixels. Links to Instagram, Facebook, and WhatsApp take you to those platforms, which have their own privacy practices.
Your choices
You can ask us at any time what personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Just contact us at brighthouse.csc@gmail.com. We handle personal information in keeping with British Columbia’s Personal Information Protection Act.
Changes to this policy
If we update this policy, we’ll post the new version on this page with a revised date.